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Chatbots vs Live Chat: A Developer's Guide for Small Sites

When you build a chat widget into a client site, the first implementation choice is not which vendor to pick — it is who answers on the other side of that little box in the corner: software, or a person. A visitor lands on the site at 11 pm with one question. They want the price, the opening hours,…

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  1. 2026-11-11 04:23 · DEV Community — AI
    Chatbots vs Live Chat: A Developer's Guide for Small Sites

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