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Chatt i kundservice: livechatt, chattbot eller båda?

This story is from 2026-10-28. It is preserved in the archive; the latest stories are on the live feed.

Kort svar: Chatt i kundservice fungerar bäst som en kombination: en chattbot som svarar ur en granskad kunskapsbas och kan slå upp kundens order tar de vanliga frågorna dygnet runt, och en människa tar över när frågan kräver bedömning. Kunderna accepterar boten när den svarar rätt och lämnar över s…

Read the full story at DEV Community — AI ↗

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  1. 2026-10-28 08:13 · DEV Community — AI
    Chatt i kundservice: livechatt, chattbot eller båda?

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