Clueso: The Release Note Went Out at 9. The "How Do I Turn This On?" Tickets Started at 9:15. Ship a How-to Video the Same Morning
Here is a morning most support leads at small software companies know well. Version 4.2 ships. The release note goes out by email at 9. It is accurate and complete: four numbered steps, plus a note about when the feature runs. By 9:15 the first ticket arrives: "How do I turn this on?" By lunch ther…
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- 2026-11-06 13:41 · DEV Community — AI
Clueso: The Release Note Went Out at 9. The "How Do I Turn This On?" Tickets Started at 9:15. Ship a How-to Video the Same Morning