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Coinbase's Autopilot brings a quality loop to AI customer support

Everyone automates customer support. Almost nobody automates maintaining it. Coinbase's engineering team just described Autopilot — not a customer-facing bot, but a quality loop around the bots: a pipeline where agents write, test, probe, score, and analyze the versioned procedures that support age…

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  1. 2026-10-18 20:57 · DEV Community — Machine Learning
    Coinbase's Autopilot brings a quality loop to AI customer support

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