Cold-Starting a Customer-Support Knowledge Base: What to Seed It With
This story is from 2026-10-08. It is preserved in the archive; the latest stories are on the live feed.
A support chatbot is only as good as its knowledge base, and a knowledge base is only as good as its seed corpus. The good news: you don't need hundreds of entries before go-live. Twenty to thirty well-chosen entries can absorb most repetitive questions on day one, and the gaps get filled from miss…
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- 2026-10-08 14:36 · DEV Community — AI
Cold-Starting a Customer-Support Knowledge Base: What to Seed It With