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ConnectWise Launches AI Agent That Investigates IT Tickets Before Fixes

ConnectWise has launched RMM Agent, bringing AI-led endpoint investigation into the service ticket where technicians already work. Announced on October 29, the product examines a linked device, tests possible causes, and stages a remedy from a vetted catalog. Every device change requires a technici…

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  1. 2026-10-29 15:47 · Unite.AI
    ConnectWise Launches AI Agent That Investigates IT Tickets Before Fixes

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