Contact center AI ROI shifts toward resolution quality and governed execution
This story is from 2026-09-14. It is preserved in the archive; the latest stories are on the live feed.
The next phase of contact center artificial intelligence will be measured less by how many interactions machines handle and more by whether customers actually get their problems resolved. That was one of the central conclusions from Bob Laliberte (pictured, left), principal analyst for networking a…
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- 2026-09-14 22:38 · SiliconANGLE AI
Contact center AI ROI shifts toward resolution quality and governed execution