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Containment is dead: Five takeaways from the AI ROI in Contact Center Summit

Every vendor event has a center of gravity, and at theCUBE Research's AI ROI in Contact Center Summit, it wasn't a product. It was a metric this industry is finally ready to abandon. I co-hosted the summit recently with Bob Laliberte (pictured, left), principal analyst at theCUBE Research, and spok…

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  1. 2026-09-23 23:18 · SiliconANGLE AI
    Containment is dead: Five takeaways from the AI ROI in Contact Center Summit

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