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Cresta vs Decagon for AI use for a large contact center?

We’re a pretty large company looking at AI for our contact center and we’ve narrowed it down to Cresta and Decagon. Main things we care about are handling repetitive calls with AI while still helping our human agents on the harder stuff. QA and real time coaching matter too since we have a lot of c…

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  1. 2026-09-23 21:36 · r/AI_Agents
    Cresta vs Decagon for AI use for a large contact center?

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