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Customer Support Automation ROI

This story is from 2026-10-30. It is preserved in the archive; the latest stories are on the live feed.

Most support automation business cases count the savings and skip the costs. This post gives you a formula and a small model to test your own numbers. The formula ROI = (yearly savings − total yearly cost) ÷ total yearly cost × 100 Payback (months) = upfront cost ÷ (monthly savings − monthly runnin…

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  1. 2026-10-30 05:30 · DEV Community — AI
    Customer Support Automation ROI

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