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Customer support chatbot test cases: a 16-case starter suite and rubric

Originally published on Litmiq . A support assistant rarely fails on the questions you think about. It answers "How do I export?" well. It fails when someone asks for a refund outside the window, pastes a card number, or tells it to ignore its instructions. Those cases only get tested if you write…

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  1. 2026-11-11 02:28 · DEV Community — AI
    Customer support chatbot test cases: a 16-case starter suite and rubric

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