Decision models: when your AI should return a probability, not a paragraph
A support ticket comes in: "I was charged twice this month, please refund one of them." Most teams send that to a chat model with a prompt like "Classify this ticket. Reply in JSON with is_refund , team and urgency ." The model reads the ticket, writes a few dozen tokens of JSON, you parse it, and…
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- 2026-10-13 03:41 · DEV Community — Machine Learning
Decision models: when your AI should return a probability, not a paragraph