Designing a Single Customer Profile Across WhatsApp, IG, and Telegram
This story is from 2026-09-21. It is preserved in the archive; the latest stories are on the live feed.
A customer messages you on WhatsApp on Monday, DMs your Instagram on Wednesday, and pings your Telegram bot on Friday. Your system sees three different strangers. This post shows you how to fix that. You'll learn how to design a single customer view across WhatsApp, Instagram, and Telegram: the dat…
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- 2026-09-21 08:03 · DEV Community — AI
Designing a Single Customer Profile Across WhatsApp, IG, and Telegram