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Designing a WhatsApp Chatbot for a Small Business: The Hand-off Rules Matter More Than the Model

This story is from 2026-10-28. It is preserved in the archive; the latest stories are on the live feed.

Most WhatsApp chatbot demos look great for about ninety seconds. Someone asks for opening hours and the bot answers. Someone asks for a price and the bot answers. Then a real customer types "my order came broken and I want a refund now", the bot replies cheerfully with a product suggestion, and the…

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  1. 2026-10-28 12:29 · DEV Community — AI
    Designing a WhatsApp Chatbot for a Small Business: The Hand-off Rules Matter More Than the Model

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