Designing an AI Chatbot That Knows When to Hand Off to a Human
AI chatbots can answer questions, guide website visitors, and help businesses manage incoming inquiries. But there is one design decision that often determines whether a chatbot provides a useful experience or frustrates users: Knowing when to stop responding and involve a human. A chatbot should n…
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- 2026-11-03 10:34 · DEV Community — AI
Designing an AI Chatbot That Knows When to Hand Off to a Human