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Dify: Before Your Support Bot Answers a Customer, Ask It the Question Your Help Docs Don't Cover

A small support team answers the same questions every day: prices, hours, cancellations. Each answer is quick. Together they fill the morning, and two people on the team can give two different answers to the same question. A chatbot that answers from your own help docs can take the repeat questions…

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  1. 2026-11-04 13:16 · DEV Community — AI
    Dify: Before Your Support Bot Answers a Customer, Ask It the Question Your Help Docs Don't Cover

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