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Does AI actually make call center work easier, or does it just add more pressure ?

I keep seeing more call centers bring in AI for things like call summaries, ticket routing and suggested replies. i was reading about how companies like Helpware use AI alongside human agents instead of fully being dependent on them. On paper it sounds useful, especially for repititive tasks, but i…

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  1. 2026-09-19 15:09 · r/ArtificialInteligence
    Does AI actually make call center work easier, or does it just add more pressure ?

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