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Engineering an AI Voice Agent That Safely Turns Calls Into CRM Actions

This story is from 2026-08-28. It is preserved in the archive; the latest stories are on the live feed.

How we used Twilio, ElevenLabs, OpenAI, FastAPI, CRM APIs, deterministic validation, human escalation, and observability to build a production AI voice workflow. Building an AI voice agent that can hold a conversation is becoming increasingly accessible. Building one that can safely trigger real bu…

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  1. 2026-08-28 09:15 · DEV Community — AI
    Engineering an AI Voice Agent That Safely Turns Calls Into CRM Actions

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