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Enterprise Voice AI Doesn't Need More Personality. It Needs Empathy by Design

This story is from 2026-09-09. It is preserved in the archive; the latest stories are on the live feed.

I have worked in voice since 2017, long enough to have lived through one hype cycle and to watch a second one gain real momentum. While this second wave is technically more impressive, the conversation around it has collapsed into numbers. Very little of it is about how people actually speak and I…

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  1. 2026-09-09 11:09 · Unite.AI
    Enterprise Voice AI Doesn't Need More Personality. It Needs Empathy by Design

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