Evaluating LLMs as Agentic Workflow Executors in Real-World Customer Support Skills
arXiv:2610.14346v1 Announce Type: new Abstract: Enterprise customer-support agents increasingly rely on Large Language Models (LLMs) to execute bounded, tool-using workflows. We study this problem through the lens of Skill LLMs: specialized executors that operate within a selected skill context and…
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- 2026-10-14 04:00 · arXiv cs.CL
Evaluating LLMs as Agentic Workflow Executors in Real-World Customer Support Skills