Five9 builds Humantic contact centers instead of full automation
This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.
Over the past couple of years, many companies have focused on increasing the share of contact center calls AI can handle without human intervention. That measure is starting to look too narrow, since the highest-value, most complex or most sensitive interactions are often the ones customers still w…
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- 2026-09-11 19:14 · SiliconANGLE AI
Five9 builds Humantic contact centers instead of full automation