Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection
arXiv:2610.18881v1 Announce Type: new Abstract: Voice agents built on large language models (LLMs) now handle customer calls, but in regulated applications completing the task is not enough: the agent must follow a conversational flow set by law. In debt collection, it must confirm it is speaking t…
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- 2026-10-15 04:00 · arXiv cs.CL
Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection