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For teams running AI support agents, how are you deciding whether an action is safe?

The agent is allowed to issue refunds, but: - up to $100 automatically - $100-$500 needs review - above $500 is blocked - customer must be verified - duplicate refunds must be impossible Does that policy live in the agent prompt, the tool, your backend, a separate authorization service, or somewher…

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  1. 2026-09-21 06:28 · r/AI_Agents
    For teams running AI support agents, how are you deciding whether an action is safe?

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