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Four rules that stop a support bot making things up

This story is from 2026-09-23. It is preserved in the archive; the latest stories are on the live feed.

A support bot that makes up an answer does more damage than one that says "I don't know". The customer acts on it, it turns out to be wrong, and now you have a support ticket and a customer who trusts your help less than before. We build Deacon, an AI support agent that answers from a company's own…

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  1. 2026-09-23 01:48 · DEV Community — AI
    Four rules that stop a support bot making things up

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