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From Chatbot to Context-Aware Support Agent

This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.

The first version of an AI support system is easy to imagine. A customer types a question. The application sends it to an LLM. The model generates an answer. The answer appears in the chat. The difficult part starts when the customer comes back. A real support interaction has history. Customers hav…

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  1. 2026-09-29 16:59 · DEV Community — AI
    From Chatbot to Context-Aware Support Agent

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