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From Generic Chatbot to Context-Aware Agent

This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.

Introduction Every engineer has dealt with broken support systems. Customers repeat the same issue, agents scramble through old tickets, and chatbots spit out generic answers. I wanted to fix that by building something different: a support agent that doesn’t forget. What the System Does At its core…

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Timeline · 1 report

  1. 2026-09-29 02:38 · DEV Community — AI
    From Generic Chatbot to Context-Aware Agent

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