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From Zendesk to Amazon Connect: how we rebuilt merchant support at MONEI

This story is from 2026-10-22. It is preserved in the archive; the latest stories are on the live feed.

In September 2026 we moved MONEI's merchant support from Zendesk to Amazon Connect, with AI on Amazon Bedrock and a support workspace inside our back office. The goal was to give merchants useful answers sooner and give our team a clearer path from a request to its resolution. This post explains th…

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  1. 2026-10-22 10:25 · DEV Community — AI
    From Zendesk to Amazon Connect: how we rebuilt merchant support at MONEI

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