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GDPR and AI in customer service: what you may do with data

Short answer: You may let an AI read customer tickets on the same legal basis as the rest of customer service, usually the contract with the customer or a legitimate interest, if the vendor is your data processor under a written agreement. The data should stay within the EU/EEA, and tickets may not…

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  1. 2026-10-31 08:11 · DEV Community — AI
    GDPR and AI in customer service: what you may do with data

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