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GDPR och AI i kundservice: vad får ni göra med kunddata?

This story is from 2026-10-28. It is preserved in the archive; the latest stories are on the live feed.

Kort svar: Ni får låta en AI läsa kundärenden på samma rättsliga grund som kundservicen i övrigt, oftast avtalet med kunden eller ett berättigat intresse, om leverantören är ert personuppgiftsbiträde med ett skriftligt biträdesavtal. Uppgifterna ska stanna inom EU/EES eller skyddas på annat godkänt…

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  1. 2026-10-28 08:14 · DEV Community — AI
    GDPR och AI i kundservice: vad får ni göra med kunddata?

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