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Generic AI Tools Are Rented. When Should Your Business Own Its AI?

This story is from 2026-10-08. It is preserved in the archive; the latest stories are on the live feed.

A customer asks your website's AI assistant for a refund on a $340 order. Your rule is that anything over $200 needs a manager's sign-off. The assistant has no idea, because that rule lives in your team's heads and not in the tool's settings, so it either refunds the money or tells the customer som…

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  1. 2026-10-08 11:44 · DEV Community — AI
    Generic AI Tools Are Rented. When Should Your Business Own Its AI?

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