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GPT was more honest about our product than our customers were

This story is from 2026-08-25. It is preserved in the archive; the latest stories are on the live feed.

We're a small B2B software team and our feedback loop has always been the standard stuff like NPS, support tickets, quarterly check-ins, signals people only send when prompted, so they tend to be polished and safe. One Friday I took the account themes BuildBetter had been pulling from calls and ran…

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  1. 2026-08-25 22:10 · r/OpenAI
    GPT was more honest about our product than our customers were

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