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How AI Can Identify Active and Struggling Call Center Agents Using Playwright

This story is from 2026-10-26. It is preserved in the archive; the latest stories are on the live feed.

Building smarter contact-center monitoring with AI, browser automation, and real-time agent activity data. A call center can have hundreds of agents working at the same time. Some are handling calls continuously. Some are waiting for the next interaction. Some are struggling with long conversations…

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  1. 2026-10-26 09:46 · DEV Community — AI
    How AI Can Identify Active and Struggling Call Center Agents Using Playwright

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