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How are you handling AI agent handoffs to human reps?

This story is from 2026-09-10. It is preserved in the archive; the latest stories are on the live feed.

We run a pretty high volume support operation and we’ve been looking at using AI agents to handle more of the repeat stuff before a human needs to step in the part I keep getting stuck on is the handoff. If the AI has already spent 5 minutes talking to someone I really don’t want the customer to ge…

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  1. 2026-09-10 22:18 · r/AI_Agents
    How are you handling AI agent handoffs to human reps?

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