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How close is agentic AI to handling real call centre work?

I work in the outsourced call centre space (BPO) and we're seeing a growing number of client requests around bringing AI into their campaigns, initially to work alongside agents rather than replace them. My concern is whether that's simply the entry point, and whether I should be getting ahead of t…

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  1. 2026-10-05 19:38 · r/AI_Agents
    How close is agentic AI to handling real call centre work?

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