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How DiDi built intelligent contact center QA with Amazon Bedrock

This story is from 2026-09-08. It is preserved in the archive; the latest stories are on the live feed.

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Span…

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  1. 2026-09-08 16:11 · AWS Machine Learning Blog
    How DiDi built intelligent contact center QA with Amazon Bedrock

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