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How do you decide when an AI agent should hand a conversation over to a human?

This story is from 2026-09-15. It is preserved in the archive; the latest stories are on the live feed.

Say a lead asks about pricing, then says, “We tried something similar and it didn’t work.” The agent could ask what went wrong. But if it keeps giving generic reassurance, that conversation could go downhill pretty quickly. For people building conversational agents, what triggers your handoff? Spec…

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  1. 2026-09-15 08:47 · r/AI_Agents
    How do you decide when an AI agent should hand a conversation over to a human?

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