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How do you evaluate the effectiveness of AI agents in customer support?

I've been using AI agents for customer support in my small business, and im wondering how others measure their effectiveness. Do you guys look at response times, customer satisfaction scores, or something else? I feel like just counting resolved tickets isn't enough, especially if customer experien…

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  1. 2026-10-28 05:05 · r/AI_Agents
    How do you evaluate the effectiveness of AI agents in customer support?

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