How do you test an AI agent that talks to real customers? Our eval setup for a production sales agent
This story is from 2026-09-01. It is preserved in the archive; the latest stories are on the live feed.
When your AI agent is a demo, "it works" means it gave a good answer when you tried it. When your AI agent quotes prices and takes orders for a real business, "it works" has to mean something you can actually measure — because a 2% failure rate that's charming in a demo is a stack of wrong invoices…
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- 2026-09-01 08:28 · DEV Community — AI
How do you test an AI agent that talks to real customers? Our eval setup for a production sales agent