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"How Hindsight Lets a Support Chat Continue Across Sessions"

A support assistant that remembers a customer’s laptop model but forgets which conversation contained it is only halfway useful. I built RecallCare around a different boundary: conversation history belongs to a thread, while customer knowledge should follow the customer. That sounds like a storage…

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Timeline · 2 reports

  1. 2026-11-07 17:22 · DEV Community — AI
    set the title "How Hindsight Lets a Support Chat Continue Across Sessions
  2. 2026-11-07 13:25 · DEV Community — AI
    "How Hindsight Lets a Support Chat Continue Across Sessions"

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