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How I Built a Customer Support Agent That Remembers Every Ticket

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

Building a Stateful Customer Support Agent with Persistent Memory Introduction Modern customer-support agents are increasingly expected to do more than answer isolated questions. A useful support agent should understand the customer's current problem, remember previous interactions, identify releva…

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  1. 2026-09-28 17:35 · DEV Community — AI
    How I Built a Customer Support Agent That Remembers Every Ticket

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