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# How I Built a Customer Support UI Around Hindsight

This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.

Introduction A support agent should not ask the same customer to explain the same problem twice. When I started designing this customer support interface, I focused on one question: how can previous customer interactions become useful during the next conversation? I designed the frontend around thi…

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  1. 2026-09-29 07:21 · DEV Community — AI
    # How I Built a Customer Support UI Around Hindsight

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