How I Gave a Support Agent Memory With Hindsight
This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.
Most customer-support agents remember the conversation until the conversation ends. I wanted mine to remember what happened before—and, more importantly, remember which fixes had already failed. That idea led me to build MemorySupport AI, a customer-support agent that uses Hindsight for persistent…
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- 2026-09-29 18:34 · DEV Community — AI
How I Gave a Support Agent Memory With Hindsight