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How ShipStation Built Deckhand, Its Slack AI Help Desk — And Why 'Replied' Isn't 'Resolved'

This story is from 2026-10-22. It is preserved in the archive; the latest stories are on the live feed.

ShipStation Global built Deckhand , an AI IT help desk agent that lives inside Slack: it answers questions from a curated knowledge base, reads screenshots of error messages, and files Jira tickets — all on Amazon Bedrock AgentCore, with no servers to manage. The results sound spectacular: 97.5% of…

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  1. 2026-10-22 08:57 · DEV Community — Machine Learning
    How ShipStation Built Deckhand, Its Slack AI Help Desk — And Why 'Replied' Isn't 'Resolved'

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