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How to Automate Customer Support Without Wrecking It

This story is from 2026-09-24. It is preserved in the archive; the latest stories are on the live feed.

TL;DR: a well-built support system handles 70-80% of tickets without a human. The 70-80% is not a model capability, it is a property of your ticket mix, so measure it before you build. The knowledge base is the product; the model is a component. And ship it drafting replies for a human before you l…

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  1. 2026-09-24 13:00 · DEV Community — AI
    How to Automate Customer Support Without Wrecking It

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