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How to Build a Context-Aware AI Support Triage Workflow

This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.

For support teams operating across multiple WhatsApp and Telegram channels, the primary challenge isn't just volume—it's context. When you manage dozens of accounts through a centralized client like B2B Chat, incoming messages arrive in a chaotic stream. If your automated responses lack situational…

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  1. 2026-09-11 03:21 · DEV Community — AI
    How to Build a Context-Aware AI Support Triage Workflow

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