How to categorise tickets so the numbers become usable
This story is from 2026-10-17. It is preserved in the archive; the latest stories are on the live feed.
Short answer: A ticket category should answer what the customer asked about, not which department owns the question. Build one dimension at a time, keep the top level under thirty categories and require every category to lead to an action. Fields give structure and reporting, tags give flexibility…
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- 2026-10-17 07:03 · DEV Community — AI
How to categorise tickets so the numbers become usable