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How to Evaluate AI Agents: Grade the World, Not the Transcript

A support agent tells a customer that order ORD-1010 "was delivered on September 10th, and we're well within the 30-day refund window", then: "Perfect! Your refund of $59.00 has been processed for order ORD-1010." The tool call behind that sentence really ran, and the money really left. The date wa…

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  1. 2026-11-12 15:00 · DEV Community — AI
    How to Evaluate AI Agents: Grade the World, Not the Transcript

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