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How to Evaluate Feedback Classification Before Automating Routing

Introduction A model can return a confident-looking category without being right. Before feedback classification drives ticket routing, evaluate it against examples reviewed by people who understand the process. This helps identify weak categories and decide where human review is necessary. Correct…

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  1. 2026-10-25 06:02 · DEV Community — Machine Learning
    How to Evaluate Feedback Classification Before Automating Routing

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