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How to sort customer reviews into complaints, praise and questions with a local AI model

A shop that has been selling for a while usually has a review export nobody has read to the end. The answer to "what should we fix first?" is in there, but finding it means reading every line and keeping a tally in your head. A language model can do the reading if you ask it a narrow question: for…

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  1. 2026-11-09 06:50 · DEV Community — AI
    How to sort customer reviews into complaints, praise and questions with a local AI model

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