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How We Built a Support Agent That Remembers Using Hindsight

Nothing erodes trust in automated customer support faster than asking a user to re-explain their problem for the third time. If you have ever spent twenty minutes diagnosing an issue with a support bot, closed the tab, and returned later only to be greeted by a blank slate asking, "Hello! How can I…

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  1. 2026-09-28 17:35 · DEV Community — Machine Learning
    How We Built a Support Agent That Remembers Using Hindsight

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